Customer Care
CUSTOMER CARE
Want a new look for your home? From custom upholstery, design tips, and room planning, we'll help you bring your look together or create a style all your own. Meet with our teams for a consultation!
Fast & Flexible Delivery
At Evans’ Heritage Home, we believe that furniture shopping should end with excitement, not exhaustion. That’s why our top-tier delivery service is more than just a drop-off—it's a full-service experience that starts at only $99 for two pieces!
Worry-Free Installation
Our skilled team preps, transports, assembles, and places your furniture exactly where you want it—no guesswork, no hassle. Plus, if your new piece comes with bells and whistles (looking at you, high-tech recliners), we’ll even show you how to use them, so you’re lounging in luxury, not lost in confusion.
Need an old piece moved or taken away? We've got you covered—for a small fee (because, let’s face it, dump fees aren’t cheap). Sit back, relax, and let us handle the heavy lifting—after all, the only thing you should be breaking in is your new furniture, not your back.
We Are Your Home's Favorite Partner
At Heritage Home, we believe that great furniture should stand the test of time—and when it needs a little TLC, our skilled service team is here to help. We proudly assist with manufacturer warranties, and for those well-loved, well-lived-in pieces that need a little extra magic, our in-house and third-party master repair team will work their craftsmanship to bring them back to life in the most timely and cost-effective way possible.
Service You Can Depend On
Whether it’s a quick fix or a “please-save-Grandma’s-table” situation, we approach every repair with skill, care, and honesty. Drop-offs are welcome by appointment, or we’ll pick up your piece for an additional fee—because not everyone has a truck (or the patience for heavy lifting).
Quality Service, Fair Pricing
Repairs are priced case-by-case, with costs ranging from $50 to “whatever it takes to save my heirloom”, but rest assured, we’ll always offer a fair price and do our absolute best to restore your beloved furniture. And if a job is simply out of our league, we won’t leave you hanging—we’ll help you find someone who can.
Don’t Compromise on Comfort
You can’t put a price on comfort. Visit our Sleep Center and try our mattresses today to find the perfect fit for both your body and your budget. Sleep in peace knowing your new mattress purchase comes with our 60 Night Comfort Guarantee.
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Pure Balance Furniture Powered by Uniters
Pure Balance Furniture Protection offers coverage for accidental and structural damage when you purchase a protection plan from Evans’ Heritage Home. From the living room to the dining room, bedroom, office, and every room in between, protect your new furniture from stains, deep scratches, electrical failure, chipping, broken zippers, pet damage, and more.
Accidents Happen! Depend on Pure Balance for life’s messy moments!
- All accidental stains attributed to a single occurrence
- Accidental rips, tears, burns, and punctures
- Accidental scratch, gouge, chip, puncture or dent that penetrate the top coat of hard surface finish
- Water or beverage marks or rings
- A structural or component failure due to a defect in materials and workmanship during normal residential use. Includes breakage of frames, glass, mirrors, mechanisms, welds, swivel bases, recliner handles and assembled joints and includes component mechanical and electrical failures such as defective motors, massagers, vibrating units and heaters
- Checking, cracking, bubbling or peeling of the coating of finish on hard surfaces
- Seam and stitching separation, zippers, buttons and tufted buttons
- Loss of silvering
Need to file a claim? It’s simple with our mobile app!
Review coverage details, file a claim 24/7, schedule your technician appointment, and receive status updates with the
Please note, this is not a cleaning contract, nor does it cover the following:
- Accumulation (a buildup of stains or multiple damages)
- Anything reported after 30 days of discovery
- Odors
- Loss of resiliency
- Damage caused by misuse (jumping or wrestling)
- Abuse
- Damage covered by a Homeowner’s Policy
- Using cleaning products not approved by the manufacturer or administrator
Please see Terms and Conditions for full details.